Guest Services Information Specialist

  • Seasonal
  • Anywhere

Website State Fair of Texas

Since its inception in 1886, the State Fair of Texas has celebrated all things Texan by promoting agriculture, education, and community involvement through quality entertainment in a family-friendly environment. The State Fair of Texas is a 501(c)(3) nonprofit organization with proceeds helping to preserve and improve our home, Fair Park; underwrite museums, community initiatives, and scholarship programs to support students throughout the Lone Star State pursuing higher education; and help improve State Fair operations. The 2021 exposition runs September 24 through October 17 in Fair Park. Visit BigTex.com for more information.

SUMMARY

The State Fair of Texas (SFT) is seeking an Information Specialist for the 2022 State Fair. This person focuses on assisting guests, answering questions, handing out information guides and other customer service duties.

Responsibilities may include: delivering remarkable guest services; answering a multi-line phone system; working in a Fair information booth, will call booth, phone bank, or in guest relations; being an ambassador for the State Fair; being proactive with guests to answer any questions and resolve any issues; being flexible in handling guest situations while maintaining a positive attitude; constantly interact with guests and staff; helping create lifelong positive memories for our guests; and assisting with the Fair’s overall guest services activities to continuously improve the overall guest experience. This could include pre-Fair preparations and post-Fair breakdown. 

DUTIES and RESPONSIBILITIES

Essential and other important responsibilities and duties may include, but are not limited to, the following:

  • An outgoing personality, ready to accommodate all levels of guest interactions.
  • Exceptional communication skills with ability to make sound decisions.
  • A good listener with ability to empathize along with creative problem solving.
  • Maintains knowledge of SFT events, schedules, entertainment, food locations, & other offerings.
  • A responsible, creative, and flexible team player, who is able to adjust easily.
  • Initiative to educate oneself on the in-house reference resource available along with information handbook.
  • Willing to take additional initiative to learn information if not available, and share with guest and other Information Services Personnel.
  • Has a working knowledge of Fair Park layout – buildings, names of streets, operations of other SFT departments.
  • , especially during the 24 days of the Fair.
  • Identify and report safety concerns to appropriate department or supervisor.
  • Excellent verbal and written communication skills with ability to communicate with guest and staff
  • Ability to work alongside manager for pre- and post-Fair training and time set-up needs.
  • Able to work in stressful situations and ability to react to emergency situations in a thoughtful, calm manner.
  • Review and update emergency and safety procedures/protocol annually.

Additional Jobs Applying For (Limit 2 additional jobs):

  •  Public Relations Assistant
  •  Public Relations Assistant – Hispanic Market
  •  Media Relations Coordinator
  •  Cash Collectors
  •  Gates – Parking Lot Attendants
  •  Gates – Tram Conductors
  •  Plumbers/Plumbers Helpers
  •  EXHIBITS – Building Manager
  •  Coupon Sales Bank Money Counter
  •  Coupon Sales Courier
  •  Coupon Sales Data Entry Clerk
  •  Coupon Sales Office Kiosk Support
  •  Coupon Redemption Clerk
  •  Payroll Admin Asst
  •  Fork Lift Driver
  •  Electrician
  •  Journeyman Electriction
  •  Security – (Independent Contractor)
  •  Gates – Ticket Takers
  •  Food and Beverage – (Independent Contractors)
  •  Clean Team – (Independent Contractor)
  •  Maintenance
  •  Coupon Sales Cashier

Equal Opportunity

State Fair of Texas (SFT) is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, genetic information, engaging in legally protected activity, or any other characteristic protected under applicable law. SFT also provides reasonable accommodations to applicants and employees in accordance with applicable law. Applicants desiring an accommodation to complete this application or participate in the interviewing process should contact SFT Human Resources Department.

Education

Previous Employment

1. Previous Employment

2. Previous Employment

Upload Resume

Upload your resume or any other relevant file. Max. file size: 8 MB.

If hired

Applicable law requires you to provide documentation of your legal authorization to work in the United States.

Background Checks

State Fair of Texas conducts background checks on perspective employees.

Answer this question only if the functions of the job for which you are applying have been described or demonstrated to you or if you have been given a job description.
(If applicable)

Provide additional training, special skills or accomplishments:

(You are not required to list training, skills, or accomplishiments that may reveal your race, religion, sex, national origin, age, genetic information, citizenship status, or disability status.)

Please list 2 references other than relatives and previous employers

Covid-19 Vaccination

Please note: In order to host a safe event for everyone, all seasonal employees currently working or joining the State Fair in the foreseeable future must show proof of full COVID-19 vaccination to HR before we complete the hiring process. Your proof of vaccination will be kept secure and confidential. The COVID-19 vaccine is essential for us to host an event this fall, which serves as our largest fundraiser and main source of revenue for the year, and we need to ensure that our employees, vendors, and guests are kept safe and healthy.