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Posted 2 years ago

Website State Fair of Texas

About the State Fair of Texas Since its inception in 1886, the State Fair of Texas has celebrated all things Texan by promoting agriculture, education, and community involvement through quality entertainment in a family-friendly environment. The State Fair of Texas is a 501(c)(3) nonprofit organization with all proceeds helping to preserve and improve Fair Park and underwrite museum, community and scholarship programs for inner city youth and students pursuing agricultural careers. The 2017 exposition runs September 29 through October 22 in Fair Park. Visit BigTex.com for more information.

SUMMARY

This position is responsible for distributing prepurchased coupons to SFT patrons in accordance with the established rules, procedures, and policies.

DUTIES and RESPONSIBILITIES

The redemption clerk is responsible for accurately distributing prepurchased coupon packets based on the number of barcodes presented by the customer either via a smartphone or paper document.

Essential Functions:

SIGN-IN TO WORK on the daily Booth Schedule
VERIFY the designated booth assignment and Redemption case number by daily schedules
RECEIVE assigned redemption coupon case for daily coupon distribution
REPORT to redemption support staff for transportation to redemption booth
ORGANIZE work station in booth to begin daily redemption coupon distribution
ENSURE number of packets distributed to customer balance to number of barcodes scanned
ENSURE that EXCELLENT CUSTOMER SERVICE is provided

Marginal Functions:

REVIEW the Blue Book results report with Redemption Supervisor or Support Assistant at end of each shift
DOCUMENT all problems or concerns and submit to Reliefs or Coupon Sales Supervisor

QUALIFICATIONS

Knowledge of:

Basic math
SFT Procedures and Policies
Customer service relations

Ability to:

Accurate distribute redemption coupons to customers
Pay attention to detail. Be sure the number of packets distributed balance to the number of barcodes scanned
Be aware and alert at all times
Provide prompt and friendly customer service
Maintain good hygiene, neat and friendly appearance at all times
Adhere to all rules and regulations found in the employee handbook

Equal Opportunity

State Fair of Texas (SFT) is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on race, color, sex, religion, national origin, citizenship status, age, physical or mental disability of an otherwise qualified individual, membership or application for membership in a uniformed service, genetic information, engaging in legally protected activity, or any other characteristic protected under applicable law. SFT also provides reasonable accommodations to applicants and employees in accordance with applicable law. Applicants desiring an accommodation to complete this application or participate in the interviewing process should contact SFT Human Resources Department.

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State Fair of Texas conducts background checks on perspective employees.

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Do you have relatives or friends employed by SFT, Concessionaires, Game /Ride Owners or Operators and/or Exhibitors ? (optional)

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Coupon Redemption Clerk